Thrive Advice Disclosure Statement

About Our Business

The purpose of providing this information to you is to help you understand the services our business can provide to you so that you can determine if our business can assist you to meet your needs.

Licensing Information

Thrive Advice Limited holds a transitional Financial Advice Provider (FAP) licence issued by the Financial Markets Authority (FMA) to provide financial advice services. The company’s Financial Services Provider licence number is FSP770758.

Risk Advice Limited -FSP775711 and Optimalife Limited -FSP774617 are Authorised Bodies under the FAP licence of Thrive Advice.

Business Details

Name of Company: Thrive Advice Limited
Physical Address: 528 Dairy Flat Highway, Albany, Auckland 0792
Postal Address: 528 Dairy Flat Highway, Albany, Auckland 0792
Website: www.fapservices.co.nz/thrive-advice/
Telephone number: +64 9 4142554
Email Address:

Nature and Scope of our Financial Advice Services

Thrive Advice and its Authorised Bodies are licensed to provide the following Financial Advice Service:

  • Personal Insurance

The Products that its’ Authorised Bodies can provide advice on are:

  • Personal Insurance including Life Cover, Serious Disability, Income Protection, Trauma Cover, Health and Medical, Mortgage Protection
  • Shareholder Payout cover, Key Person cover, Business Expenses, Business debt cover and ACC

The products providers that can be recommended are:

  • Partners Life Limited
  • AIA
  • Asteron Life
  • Cigna
  • Fidelity Life
  • NIB

Our Fees and Commissions

  • Commission Remuneration

Thrive Advice Limited provides services to its Authorised Bodies including a CRM, training, coaching, business development and continuing professional development.
If, through the advice service you received from a financial adviser that is engaged by one of the Authorised Bodies under our FAP licence, insurance is implemented, Thrive Advice may be paid a portion of the initial commission by the insurance product provider. The commission paid may offset in part or in full, the cost of the services Thrive Advice provides to the Authorised Bodies.
(Initial commission is based on a percentage of the insurance premiums you pay and may be paid upfront as a lump sum.)

  • Fees

Depending on the nature and scope of the service being provided, our Authorised Bodies may agree with you that a fee will be charged. The fee agreement is between you and the Authorised Body.
Thrive Advice does not receive a portion of that fee.

Conflicts of Interest and Incentives

When our Authorised Bodies arrange insurance for you, the provider(s) pay us a commission. The amount of the commission varies between providers and products and is based on a percentage of the premium.
To ensure that our Authorised bodies and their advisers prioritise your interests first, they are required to follow an advice process that ensures the recommendations made based on the information you have provided, your unique circumstances and your objectives.
Thrive Advice and its’ Authorised Bodies are required to disclose and maintain a register of conflicts of interest, of gifts and any other incentives that have been received.
If we believe there is a conflict of interest – real or perceived – this will be discussed with you.

Our Duties

Thrive Advice Limited, its Authorised Bodies and any person giving advice on behalf of those entities are bound by duties under the Financial Markets Conduct Act.
We are required to:

  • Give priority to your interests by taking all reasonable steps to make sure our own interests don’t materially influence our advice;
  • Exercise care, diligence and skill in providing you with advice;
  • Meet standards of competence, knowledge, and skill as set by the Code of Professional Conduct for Financial Advice Services. These are designed to make sure that we have the expertise needed to provide you with advice.
  • Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services. These are designed to make sure we treat you as we should and give you suitable advice.

This is only a summary of the duties that we have. More information is available by contacting us or by visiting the FMA website

Our Complaints Handling and Disputes Resolution Process

Thrive Advice Limited and its Authorised Bodies (Risk Advice Limited and Optimalife Limited) each have an internal complaints process so that if you have a problem, concern, or complaint about any part of the service provided to you, we can try to resolve it quickly, fairly and effectively.

In the first instance we encourage you to make your complaint to the business that has provided the financial advice service to you. You can make a complaint verbally or in writing, including by email to;

Risk Advice Limited
Email:
Mobile: +6421884521

Optimalife Limited
Email:
Mobile: +64 275016016

If the complaint is unable to resolved by the Authorised Body and if you agree, the complaint will be referred to the internal complaints manager at Thrive Advice;

Thrive Advice Limited
Email:

If we cannot resolve your complaint through our internal complaints process you can contact the Financial Disputes Resolution Service.

But clients can choose not to use our internal complaints process and can choose to seek free and independent dispute resolution services from our external disputes resolution provider.

Financial Disputes Resolution Service
Freepost 231075
P.O. Box 5730
Wellington 6145

Email:
Telephone: Freephone 0508 337 337
Website: www.fdrs.org.nz